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Roles and moderation

Everyone who signs in to the box has a role. The role decides what they can change, and whether they can act when someone reports a message, a picture or a file. Roles and reports work only on a box that signs people in itself with LosOS Login.

The roles​

RoleWhat they can do
OwnerThe person who set the box up. An administrator nobody else can remove, demote or hold.
AdministratorEverything, including who can sign in, their roles and the Moderation pane.
ModeratorHandles reports, and mutes or suspends members and guests. Changes the parts they were given, like a member.
MemberSees and changes only the parts switched on for them, for example Storage and Backup.
GuestTheir own account, mail and profile. Changes no part of the box and starts nothing on it.

A member or moderator can also get Sees every part: they can look at every pane and still change only their own parts. A viewer never sees the Moderation pane.

People show their role as a small mark on their picture and a badge beside their name: a crown for the owner, a shield for an administrator and a flag for a moderator. Members have no mark.

An administrator picks the role in Settings > Users, when adding someone or with Access on their row. The What each role can do table on the same pane says, app by app, what the five roles reach.

The table on the Users pane of what each role can do.

Roles of your own​

Under Roles of your own, an administrator names a set of parts, for example "Backup helpers" with Storage and Backup, and gives it to several people at once. Change the role's parts and everyone who has it gets the new parts at their next click. Remove the role and the people who had it keep only their own account until an administrator gives them another role. A box keeps up to 16 roles of its own.

Reporting something​

Anyone signed in, guests too, can report a message, a picture, a profile or a file from the app it is in. A report names the thing and who it is about. It never copies the message or the picture, so nothing on the Moderation pane opens it. Each person can have 20 reports open at a time.

Pick the reason that fits: spam, abuse or harassment, sexual content, a child being harmed, or something else. A short note helps the moderator, except for a report about a child, which keeps no note at all.

The Moderation pane​

Moderators and administrators open Settings > Moderation. It has three parts.

The Moderation pane: open reports first, then the people a moderator can hold, then the log.

Reports. Open reports come first, reports about a child before the rest, newest first. Each report has buttons for what can be done in its app:

  • Hold the message moves a reported mail out of the inbox into a folder no page lists. The box refuses to open it. Let it go puts it back.
  • Hide the message removes a reported chat message from LosOS Chat on every device. The room keeps a note that a message was deleted. It works for messages from people on this box.
  • Take it down removes a reported profile picture or banner.
  • Dealt with closes a report you handled some other way, for example by talking to the person.
  • Nothing wrong closes a report that needs nothing.

People. Moderators can act on members and guests. Administrators can act on everyone but the owner. Nobody can act on themselves.

  • Mute stops someone sending mail, writing in LosOS Chat and changing their profile. They keep reading everything they could read before.
  • Suspend stops LosOS Login letting them in, from their next click. Their files, mail and accounts stay on the box.

Both ask how long: an hour, a day, a week, 30 days or until lifted. A timed hold ends by itself. The reason you type goes into the log for the other moderators. Unmute and Lift suspension end a hold early.

What moderators did. Every report, role change, mute, suspension and take-down is written to the log with who did it and when. The box writes the line when a hold ends by itself. Nobody can edit the log from the admin pages.

A report about a child​

Do not open it, save it or send it to anyone, not even the police. Looking at it or passing it on can be a crime, for a moderator too.

  1. On the report, press Hide without opening. Where the app cannot hide it from the queue, the button is Reported to the police instead.
  2. Tell the police, or a hotline that takes these reports, where it is: the box, the account and the time of the report. They collect it themselves.

A report about a child cannot be closed as Nothing wrong, and hidden mail from one cannot be let go from the pane.